Refund Policy

30-day returns and exchanges

Customers may request a return or exchange within 30 days after an item is delivered, without giving any reason. No restocking fee is charged.

Contact us by email Support@tablegrocer.top or telephone 7710965663. Please wait for return instructions before sending an item.

Free return method

For an approved return or exchange, our store pays the return shipping cost and provides a prepaid return label or an equivalent free return method. This includes approved no-reason returns and exchanges within the 30-day period.

Checking an item

Customers may inspect an item reasonably, in the same way they could inspect it in a physical shop. If handling goes beyond what is reasonably necessary to establish the nature, characteristics and functioning of the item and causes loss in value or damage, we may make only a deduction or take another step permitted by UK law.

Damaged, faulty or incorrect items

If an item is damaged, defective, not as described, sent in error or missing parts, please contact us. Depending on the circumstances and UK law, the appropriate remedy may be a refund, replacement, exchange, repair or another suitable resolution. Return costs for such items are not charged to the customer.

Limited exceptions

Made-to-order or personalised items, perishable goods, gift cards, and sealed goods that are not suitable for return for health protection or hygiene reasons after being unsealed may be excluded from no-reason returns only to the extent UK law permits. These exceptions do not remove remedies where goods are faulty, not as described or otherwise do not conform to the contract.

UK cancellation right

For most online purchases, customers have the statutory right to cancel within 14 days after delivery without giving a reason. After notifying us of cancellation, customers normally have a further 14 days to return the goods. We provide the information and assistance required to exercise this right, subject only to exceptions allowed by law.

Refunds

Approved refunds are returned to the original payment method. Our store processes an approved refund within 10 business days after the applicable return or refund conditions are met, and never later than the deadline required by UK law. A bank or payment provider may need additional time to post the credit.

Statutory rights

This policy is in addition to, and does not exclude, restrict or weaken, rights and remedies under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or other applicable UK consumer law.